Terms and Conditions
Conditions of use
This document states the terms and conditions of using this site. Global Hair & Beauty Supplies reserves the right to amend this site and the terms and conditions at any time. By continuing and submitting to ordering from this site, you are agreeing to the terms and conditions listed below. Thank you for visiting Global Hair & Beauty Supplies. We want your shopping experience with us to be enjoyable. By accessing our website, you consent and agree to all of our terms and conditions. By placing an order/registering with Global Hair & Beauty Supplies, you give us permission to add your contact details to our database so we can send through correspondence that relates to ordering, invoicing, shipping and products reviews and ratings.
We reserve the right to change the prices of our products or services and to correct any errors in pricing contained on our website. While we fully honour all of our commitments, Global Hair & Beauty Supplies shall have no liability for any such changes and/or errors and we are not bound to fulfil orders at outdated or erroneous prices. All our prices are in AUD and inclusive of GST.
If you find that there is a fault with an item that you have received, please contact us immediately to discuss a replacement or refund. If you have received a product that is not working satisfactorily on first use, please contact us.
Please choose products carefully. We do not give refunds should you simply change your mind or happen to make a wrong selection.
You can choose between a refund or exchange where goods are deemed faulty and cannot be repaired, are wrongly described, are different from a sample shown to you or don’t do what they are supposed to do. Please retain your original receipt as proof of purchase. All returns must be in original condition, unopened and unused (unless faulty). Returns must be made within 7 days of delivery, except when an item is faulty and covered by a manufacturer warranty period. It is the customer’s responsibility to retrieve any items that Global Hair & Beauty Supplies deem to be in unacceptable condition (unless faulty) or outside of the mentioned time frame. Global Hair & Beauty Supplies will not pay to return items in unacceptable condition and takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post.
Gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges. Once Global Hair & Beauty Supplies receives your returned item and deem it to be in an acceptable condition (unless faulty), we will happily refund or exchange it.
At Global Hair & Beauty Supplies shipments of orders are made with ………..(auspost, Couriers etc…).
Freight charges are stated on the shipping page during checkout and may change without notice. If there is a problem with your order or we cannot fill it at the time of ordering, Global Hair & Beauty Supplies will contact you using the contact details that you provided in the ordering process. Please ensure that all of the details provided are current and correct. All delivery times stated on this site are estimated times only, and may vary. Global Hair & Beauty Supplies will not be held liable for any late deliveries or any losses, damage, expenses, charges, or costs that may arise from the late delivery. Global Hair & Beauty Supplies will not be held responsible for any theft, loss or damage that may occur once delivery has been made by a shipping provider, all responsibility from the point of delivery will be passed on to you. Once you have received your order you are responsible for checking it and informing Global Hair & Beauty Supplies of any damages, faults or missing items within 2 business days. All orders will be delivered to the shipping address that were stated in the ordering process. Please check that this information is current and correct, as Global Hair & Beauty Supplies will take no responsibility for goods being sent to an incorrect address.
Professional use only products such as bleach, peroxide, colours and wax products should be used by Hairdressers and Beauticians qualified in their industry only. All products are to be used in accordance with the particular products manufacturers guidelines. Global Hair & Beauty Supplies will not accept any liability for misuse or incorrect selection of products.
Global Hair & Beauty Supplies reserves the right to refuse or cancel any orders where a product is listed at an incorrect price or with incorrect information because of a typographical error, this can still occur even after an order has been confirmed and or payment has been made. If payment has been made, Global Hair & Beauty Supplies will Credit any amount paid immediately.